Support Coordination

22 Apr 2020 0

A Support Coordinator helps you to activate your plan, quickly and in a way that builds your capacity and independence.  Support Coordinator’s identify services that can help you to achieve your goals, these may include formal (an organisation contracted to supply your needs) informal (family, friends, other supports who assist you) to help you have choices about what services you receive.

If you choose Continuity Care as your support coordination service, we aim to provide you with choices and options that both maximises your NDIS funding and brings you a quality of life you want. An important part of Support Coordination is approaching needs and goals creatively and resourcefully to get the best out of your plan.  You will find Continuity Care Support Coordinators approachable and understanding of your needs.


A Support Coordinator can support you by:

  • Finds, or assist you to find services and service providers that best support your needs and goals

  • Negotiates with the service providers, develop service agreements, and creates service bookings with your choice of providers

  • Connects and assists you to connect with your LAC and NDIA Planners

  • Monitors your NDIS Plans and makes sure the outcomes are being met and spending is being used effectively

  • Redevelops your goals prior to plan review

  • Advise plan managers on how your budget will be used and the breakdown of funds

  • Assist you to connect to your community

  • Find Job/Volunteer or Education opportunities and find supports for you in doing these 

  • Respond to a crisis or manage risks


Some practical ways Support Coordinators might help you:

  • Maintain/Build relationships. For example, assisting you to build relationships with your Community Access provider

  • Live more independently. An example of this might be finding suitable SIL providers that meet your needs

  • Build capacity to manage your relationships, plan, activities, medical and social needs. Finding your own provider, for example

  • Connecting you with possibilities and options that previously were not explored. For example, finding music therapy options


Levels of Support Coordination:

  • Support connection- This level supports your ability to connect to informal services (eg. friends, family, or community groups), community supports (eg. volunteering, religious or cultural organisations) and funded services (eg. Physio). This includes all areas of your life, for example, your health, access to resources, community connection, meaningful activities.

  • Support coordination- Building capacity to use your plan, this may involve explaining and assisting you to use your NDIS plan and how to manage, implement and understand your plan.  Increasing your independence and control of your supports and relationships to services.

  • Specialist Support Coordination- This is a higher level of support coordination intended for those who require complex and specialist supports.  A specialist Support Coordinator assists you to manage challenges within your support environment and make sure there is continuity of care.

Each of these levels of Support Coordination are funded differently and can be added to your plan depending on your needs, aspirations, goals and plans.


Asking for support coordination:

If you do not have Support Coordination as part of your plan and wish to have it added, ask your NDIS planner or Local Area Coordinator (LAC) for Support Coordination to be added.  Your greatest chance of gaining Support Coordination is to give reasons why it will help you, you may wish to consider the reasons.

Your disability

If you have difficulty communicating

A range of disabilities

Have high or changing health needs

Complex support needs


Your social situation/support network

For example, because

Your family situation

Lack of community involvement

Little or no support networks

Your current living arrangements


Your limited experience exercising Choice and Control

If you need assistance to access your plan to build a range of supports that increases your choice and control including how to:

Choose providers

Giving feedback to your providers

Not having therapy done to you but being an active participant in your therapy

Provide compliments and feedback to your provider

Using your budget appropriately and understanding how to unpack it


Your personal situation

For example, because you:

Have language and /or cultural barriers

Are new to NDIS and its processes

Are experiencing changes in your needs and conditions

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