Description:

The Position Purpose:

The purpose of this role is to drive business growth while ensuring strong operational governance across office activities, personnel, technology, and service delivery. This role blends operational leadership with business development to strengthen the organisation’s market presence, secure diverse funding streams, and achieve strategic objectives, KPIs, and sustainable growth. 

OPERATIONAL MANAGEMENT

• Lead and oversee service delivery teams, ensuring compliance with quality standards and regulatory requirements for NDIS and Home Care Package (HCP) services.
• Foster a supportive team culture focused on motivation, mentoring, continuous learning, and professional development.
• Monitor and manage team and individual KPIs, implementing performance improvement strategies as needed.
• Evaluate and enhance operational processes to deliver superior customer experiences and streamlined service delivery.
• To support efficient operations, and promote knowledge sharing of NDIS, HCP, and related funding and compliance systems.
• Ensure compliance with NDIS Terms of Business, Quality Standards, relevant funding models, and federal and state regulatory frameworks.
• Plan and allocate resources effectively to optimise service delivery capacity and responsiveness.
• Lead and execute business improvement initiatives aligned with the organisation’s strategic goals.
• Resolve client and staff feedback, incidents, and queries to maintain high service standards.
• Embed a culture of continuous improvement across all operational areas to enhance quality, efficiency, and innovation.

BUSINESS DEVELOPMENT

• Develop and implement a dynamic business development strategy that positions the organisation as a provider of choice in the human services sector.
• Proactively engage with stakeholders, building referral networks and partnerships across Aged, Disability, DVA, and other potential funding areas.
• Identify, pursue, and secure new funding opportunities and service contracts to diversify revenue streams.
• Build a sustainable client acquisition pipeline to maximise service capacity and growth.
• Strengthen relationships with existing Home care, Community Care, and other sector service providers to maintain and expand service partnerships.
• Enhance brand visibility through innovative marketing efforts and community engagement.
• Provide strategic insights to guide market positioning, business opportunities, and competitive advantage.

About:

About the Role

We’re seeking a confident, assertive, and compassionate leader who excels at developing high-performing teams, delivering exceptional client outcomes, and driving business growth. In this role, you’ll:

• Lead and foster a positive, collaborative, and dynamic workplace culture.
• Drive compliance and operational performance within human services funding models, including NDIS and Aged Care.
• Develop and execute a business development strategy to grow our client base and secure sustainable funding streams.
• Build and maintain partnerships with stakeholders, referral networks, and service providers to position our organisation as a provider of choice.
• Embed a culture of continuous improvement, creative problem-solving, and innovative teamwork.
• Mentor and empower team members, supporting them to reach their full potential while building organisational capacity.