Refer a Client

In-Home Care · Queensland

Support at home, shaped around your life.

Continuity Care brings practical assistance, care coordination and clear communication together so you can feel safe, capable and connected in the place you know best.

  • Queensland-based team
  • Clear service agreements
  • Choice-led planning
Support worker talking with an older person in a bright Queensland home
One connected approach.Options, services, funding and goals explained clearly.

Our approach

Care that begins with what matters to you.

Good in-home care should protect your independence—not take it away. We listen to your routines, preferences, culture, relationships and goals, then help coordinate an agreed mix of services around them.

Support may be available through Support at Home, an NDIS plan, another funded pathway or a private arrangement. Eligibility, service availability and costs are confirmed before support begins.

A clear first stepYou do not need to understand every funding rule before contacting us. We will explain what information is needed and whether the request sits within our current scope.

What support may include

Everyday support, connected around one plan.

Each service is individually agreed and subject to assessment, funding, suitability and current availability.

01

Personal support

Respectful assistance with approved personal routines, wellbeing and daily living.

02

Home and household

Help with cleaning, laundry and practical tasks that keep the home manageable.

03

Meals and shopping

Support with meal preparation, nutrition routines and essential shopping.

04

Transport and appointments

Approved assistance to attend appointments, activities and community connections.

05

Companionship and respite

Planned social support and respite shaped around the person and their family.

06

Clinical coordination

Coordinate nursing, allied health and other approved supports where appropriate and available.

Focused on outcomes

A reliable team around your goals.

We coordinate the practical details while keeping you informed and involved. Your support plan can be reviewed as needs, goals or circumstances change.

Talk through your goals
  1. 01More confidence with daily routines
  2. 02A safer, more manageable home
  3. 03Clear roles and communication
  4. 04Greater connection with family and community

How it works

A clear path from conversation to coordinated support.

  1. 01

    Listen

    Tell us what is working, what is difficult and what matters most.

  2. 02

    Clarify

    We confirm needs, funding, service options and current availability.

  3. 03

    Plan

    Together we agree on supports, schedules, responsibilities and costs.

  4. 04

    Support and review

    Services begin with regular communication and planned reviews.

Funding and pricing

Understand funding and costs before care begins.

The pathway depends on your assessment, approved supports and individual circumstances. Continuity Care confirms the current service price, inclusions and any contribution or gap before you agree.

Request current pricing

Support at Home

Services must align with your approved support plan and current program rules. Participant contributions vary by service category and financial assessment.

NDIS

Supports must relate to the participant’s disability needs, goals and available plan funding.

Private arrangements

Where available, privately funded services are documented in a written agreement before delivery.

Important: Funding decisions are made by the relevant government agency. Service availability is not guaranteed until Continuity Care confirms scope, capacity, funding and a written agreement.

Common questions

Clear answers before you decide.

Contact our team if your situation is not covered here.

Who can receive in-home care?

Availability depends on the person’s needs, location, funding pathway, service suitability and current workforce capacity. An initial conversation helps us identify the appropriate next step.

Can I choose which services I receive?

Yes. Agreed services are shaped by your goals and preferences, within the scope of approved funding, safety requirements and availability.

Can family or carers be involved?

Yes, when the person receiving support authorises their involvement and information sharing.

What happens when my needs change?

Contact the care team. We can review current arrangements, coordinate changes within scope and discuss whether reassessment is needed.

Start with a conversation

Let’s make the next step clearer.

Tell us what matters, what funding or referral you have and where you need support. We will respond honestly about scope, availability and next steps.

Need help?Ask our care assistant