Care Coordination and Navigation · Queensland
One clearer plan across changing care needs.
Continuity Care helps people understand their options, connect services and keep providers working towards shared goals—without losing sight of the person at the centre.
- Queensland-based team
- Clear service agreements
- Choice-led planning
Our approach
Make a complex care situation easier to navigate.
When several services, appointments, funding arrangements or family members are involved, important information can become fragmented. Care coordination creates a clearer view of priorities, responsibilities and next steps.
We work with the person and authorised supporters to understand the current situation, coordinate agreed services and review whether arrangements remain useful. The exact role depends on the funding pathway, consent, service agreement and current scope.
What support may include
Bring services, information and decisions together.
Each service is individually agreed and subject to assessment, funding, suitability and current availability.
Needs and goals mapping
Build a practical picture of strengths, priorities, daily routines, risks and desired outcomes.
Service navigation
Explain relevant aged-care, disability, health, community and private service pathways in plain language.
Provider coordination
Clarify roles, referrals, appointments and communication across the agreed support team.
Transitions and changing needs
Support planned changes such as returning home, starting a new service or responding to increased needs.
Plan monitoring and review
Check whether services are occurring as agreed and remain connected to current goals.
Authorised family communication
Keep family, carers or representatives informed where the person has provided consent.
Focused on outcomes
Less fragmentation. More confidence in the next step.
The aim is not to take decisions away from the person. It is to make information clearer, responsibilities visible and services easier to coordinate around everyday life.
Talk through your goals- 01A shared understanding of priorities
- 02Clearer provider roles and communication
- 03Fewer gaps or duplicated arrangements
- 04Support that can respond when needs change
How it works
A clear path from conversation to coordinated support.
- 01
Understand
Listen to the person, review current arrangements and identify immediate priorities.
- 02
Map
Clarify services, funding, responsibilities, information gaps and available options.
- 03
Coordinate
Arrange agreed referrals, communication and practical service connections.
- 04
Review
Monitor outcomes, resolve coordination issues and update the plan when circumstances change.
Funding and pricing
The coordination role depends on your funding pathway.
Care coordination, Support at Home care management and NDIS Support Coordination are related but not interchangeable. We confirm the correct pathway, funded scope and price before services commence.
Request current pricingSupport at Home
Care management may include care planning, service planning, monitoring, review, support and education for people receiving ongoing Support at Home services.
NDIS
NDIS Support Coordination must be specifically funded in the participant’s plan. General care coordination cannot be represented or claimed as NDIS Support Coordination unless the funded role and requirements apply.
Private or other arrangements
Where available, navigation or coordination may be separately scoped and privately funded. Responsibilities and fees are documented in writing.
Important: Funding decisions are made by the relevant government agency. Service availability is not guaranteed until Continuity Care confirms scope, capacity, funding and a written agreement.
Common questions
Clear answers before you decide.
Contact our team if your situation is not covered here.
How is care coordination different from NDIS Support Coordination?
Care coordination is a broader approach to connecting services around a person. NDIS Support Coordination is a specific capacity-building support that must be funded in an NDIS plan and delivered according to NDIS requirements.
Can you coordinate with hospitals, GPs and allied health professionals?
Where relevant and with appropriate consent, we can communicate with agreed health and support providers. Each organisation retains responsibility for its own clinical or professional decisions.
Can my family be involved?
Yes, when the person authorises their involvement. We agree on who receives information and how decisions will be communicated.
What if a service is not working well?
We can help clarify the concern, coordinate discussion, review alternatives and document next steps within the agreed scope. Complaints, emergencies and safeguarding concerns follow the appropriate formal pathways.
Start with a conversation
Let’s make the next step clearer.
Tell us what matters, what funding or referral you have and where you need support. We will respond honestly about scope, availability and next steps.