Client Resources
Helpful information, clearly explained.
Browse approved information and practical guides that help explain rights, services and next steps.
Accessible information
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Resource Library
Understand your care and support.
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Rights & choice
Client Rights and Responsibilities
Your rights, choices and shared responsibilities when receiving support.
Privacy
Privacy and Confidentiality
How personal information may be collected, used, stored and shared.
Feedback
Complaints and Feedback
Ways to raise a concern, give feedback and understand what happens next.
Safety
Incident Management
A plain-language overview of incident response, reporting and learning.
Your service
Service Access, Changes and Exit
What to expect when starting, changing or ending services.
Costs
Fees and Cancellations
Sample information about service charges, invoices and cancellations.
Need help?
Information should support your choices.
Our team can explain service information in plain language and discuss accessible formats.